Your Privacy

AskColorado is committed to protecting and respecting your privacy, however, you are not completely anonymous when you use our service. Please read this Privacy Statement to better understand our practices regarding personal information and how those practices may affect you. Use of the AskColorado service is your agreement to this Privacy Statement.

This Privacy Statement addresses the following questions:

 

What Information Do We Collect About You?

After you select “Click Here to Ask A Question” we ask you to tell us the following: Where you live; Your e-mail address; A first name; The level of information you need (or your grade level). While not all of this information is required, we are better able to answer your questions if you enter complete and accurate information. For example:

Your Library (required): We ask you to select your participating AskColorado public library. This information is used to help the librarian in finding local resources for you, as well as for statistical purposes.

E-mail (optional): If you enter your correct e-mail address, our librarians can better help you by sending you a transcript of your session, or articles from databases and other sources. We will not sell or share your email address with solicitors or send you any solicitations ourselves.

A First Name (required): Because we’re a human-powered search engine, you can see the first name of the librarian you are working with. We like to see your first name too because it helps us to communicate with you. If you are not comfortable providing your real name, you can enter a nickname or alias.

Level of information needed – or your grade level (required): We ask you to tell us the level of information you need or your grade because it helps the librarian better understand your question in order to send the appropriate types of resources. For example, if you indicate you are in elementary school, we won’t send you information that is written at a professional level or that is too far above your reading level.

Your Question: Because we’re a human-powered search engine, you can type in your questions using sentences! In exchange for this free service, AskColorado reserves the right to use questions for publicity, promotional, or other purposes. AskColorado is committed to protecting and respecting your privacy, therefore, no identifying information will be associated with questions used for these purposes. Questions may be modified for length, spelling, grammar, etc.

 

How do we Use Your Personal Information?

AskColorado uses the personal information you provide in the following ways:

  1. To provide you with the best and most personalized service we can in order to send you the most appropriate information sources for your needs.
  2. In statistical reports. We only use where you live and the level of information you are requesting in our reports.
  3. To contact you via e-mail if you’ve given us permission to do so. Because some questions we receive are simply too complex for our librarians to answer in the reasonable time limit (maximum of 20 minutes) allotted for our sessions, your librarian may offer you the option of a follow-up via e-mail. If you agree, we (or one of our partnering libraries) will contact you via the e-mail address you provide to us. Even if we have your e-mail address, you must give us explicit permission to be able to contact you before we will do so.

 

Do we Store Your Personal Information?

All information that you provide to us is stored on secure servers in the form of a “chat transcript.” These transcripts may be stored permanently for the purposes of statistical reporting, research, and training.

AskColorado retains the right to use stored transcripts for the following purposes:

  1. To send e-mail to you as a record of your session and a reminder of resources consulted.
  2. To help train our librarians and to ensure that we provide consistent and high-quality service.
  3. To monitor and improve the overall quality of the service.
  4. To mine for aggregated statistical data such as the number of questions received and the average length of sessions.
  5. To be referred to in research papers, articles, training, and presentations (all personal information is stripped from the transcripts before use.)

Exit Surveys: In order to improve the service and better understand your needs and experience we conclude each session with a voluntary exit survey. As with transcript data, exit survey data is stored indefinitely on secure servers and is used to review service quality, identify training needs, and for promotional or publicity purposes. AskColorado reserves the right to use exit survey comments for publicity, promotional, or other purposes. AskColorado is committed to protecting and respecting your privacy, therefore, no identifying information will be associated with comments used for these purposes. Comments may be modified for length, spelling, grammar, etc.

 

How do we Use IP Addresses?

Most web-based services and sites log the IP address and browser type of each visitor and AskColorado is no exception. AskColorado users’ IP addresses are automatically detected.

We use IP addresses to help us understand how our audience uses our service in order to improve our users’ overall experience.

We use IP address data for the purposes of system administration in order to monitor the service for quality control. Inappropriate use of our service may result in the tracking of IP addresses to help us address any issues. See our Mutual Respect and Acceptable Behavior policy.

 

Will AskColorado Disclose Any of your Personal Information?

AskColorado will disclose your personal information and any communication contained in your transcript only to the extent necessary to fulfill your request for information, or for legal or safety reasons. For example, if you give us permission, we may refer your question to a special library in our service; this library will have access to your information in order to contact you with an answer to your question. Or, we may be required by law to comply with subpoenas or contact law enforcement in the event of threats related to loss of life or bodily harm. We do not give, rent, lend, or sell individual information to any advertisers.

In addition, AskColorado collects information about transactions for quality assurance and statistical purposes, and monitors the service for inappropriate or unacceptable behavior. For other information about your privacy, see Privacy of user records in Colorado Revised Statute 24-90-119.

 

What Else Should You Know About Your Privacy Online?

While we do our best to protect your personal information, AskColorado cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. It is up to you to protect yourself. Please be careful and responsible whenever you are online.

If you are using a computer that others have access to such as one in a computer lab, Internet cafe, or public library, always remember to log out and close your browser window when leaving the computer.

Our librarians will routinely send you to other sites on the Internet. Users of the AskColorado service should be aware that these other sites have their own, separate privacy and data collection practices and policies. AskColorado assumes no responsibility or liability for these independent policies. In addition, while AskColorado librarians do their best to verify the reliability and appropriateness of websites sent to you, AskColorado and its librarians are not liable for any content, advertising, or links contained on those sites. Users of the AskColorado service assume all responsibility.

If you have further questions or comments, please contact askcolorado@cde.state.co.us.